Welcome to our Weekly Digest – stay in the know with some recent news updates relevant to business and the economy. Small-business complaints to AFCA on the rise The number of complaints raised by small businesses to the Australian Financial Complaints Authority (AFCA) reached a record high in 2023-24, the agency reported. Small businesses took 4,466 complaints to AFCA in 2023-24, a rise of 17 per cent on the previous…  Read more

Welcome to our Weekly Digest – stay in the know with some recent news updates relevant to business and the economy. How Australia’s housing market compares to the rest of the world Australia lags behind much of the world when it comes to home ownership, and households are taking on far more debt to buy a house than in other similar nations. Less than two-thirds of Australians (63 per cent) own their…  Read more

Every businessperson knows that not all customers are created equal. Some customers are loyal, while others will stray if they’re offered a slightly lower price elsewhere. Some clients are demanding, while others only call when they wish to place an order.   Every business must deal with a variety of customers. But there are certain types of customers who do more harm than good to your business – they drain…  Read more