Home » Tax updates » ATO to send text messages if bank account details incorrect so they can process tax refunds

ATO to send text messages if bank account details incorrect so they can process tax refunds

The ATO has advised that it will send SMS text messages directly to taxpayers where incorrect bank account details were included in their tax returns and they were entitled to a tax refund.

The SMS will advise impacted taxpayers that:

– their refund cannot be processed due to incorrect bank account details; and

–  they should phone the ATO on 13 28 61 to correct their details.

 

If impacted taxpayers contact the ATO with their correct details within seven days, any tax refund due will be issued electronically.

In the wake of an increase in recent tax fraud attempts, it is clear that taxpayers need to exercise additional caution when dealing with electronic messaging from (or purportedly from) the ATO. It would be safest if you contact your accountant instead and they can update the bank details with the ATO for you.

What do you need to do to get your tax refund faster?

1. Make sure to check your bank account details on the tax return before signing it. If there are changes required let us know immediately and we can have this sorted with the ATO before lodgment. This will speed up getting your tax refund (if you are entitled to one, that is)

2. If you do get a message from the ATO, we still feel it’s safer if you contact us to update the bank details on your behalf. The ATO have promised to let us know when they contact taxpayers directly, but so far this has been a fail.

Make sure to connect with us on social media.

 

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